Domestic Shipping within USA

• Free priority shipping for all US orders above $45 dollars.
• All orders are processed within 1-3 business days upon payment approval, excluding holidays.
• Estimated delivery date varies from 6-8 business days from order approval.
• Items ship from Nevada (United States)
• Orders will be shipped to customer’s specified address. We are not responsible for items delivered to shipping addresses entered incorrectly.
• We are not responsible for lost or stolen merchandise incurred upon shipping.
• We do not ship to PO boxes.

International Shipping

We're delighted to announce that we now extend our shipping services to all European Union member countries. For more details, please visit https://miniware.eu/. 

Product Return Policy:

For Miniware care information please take a look here. 

• We will gladly provide a refund for unused products returned within 30 days of purchase.
• We are unable to accept returned items that have been used.
• We will replace an item if it was damaged or had a clear defect upon arrival.
• We will replace an item that had a hidden defect which appeared after usage up to 90 days. 
• Cracks and other damages from drops/throws are beyond our control and can not be replaced.  
• All shipping and insurance costs are non-refundable and are at the expense of the customer.
• If you received the wrong items, please contact customerservice@miniware.com within 7 days after delivery date.
• We are not responsible for any lost or stolen merchandise incurred upon return shipping.
• Refunds will be processed in the form in which payment was received.
• Please allow up to 10 days for refund processing.
• We reserve the right to refuse any returned item that does not meet our return policies.
• Gift Cards are non-refundable and not eligible for return or refund.
• We are unable to process customer service such as exchanges or replacements to customers outside of USA.  
• All sale, clearance, and special promotion items are final sale.

PLEASE COMPLETE THE FOLLOWING STEPS FOR DOMESTIC RETURN PROCESSING:

Step 1 : You will receive a reference ID number from our customer support.

Step 2 : If product was opened but unused please repack the merchandise as it was received *used products are not returnable*.

Step 3 : Write or otherwise attach the reference ID number received in step 1 onto the outside of your shipping box.

Step 4: Distribution Center & Return Address
All orders are processed, packaged, and dispatched from our principal point of distribution located at the address below. Please send your return there via the carrier of your choice.

Bonnsu LLC c/o Shipdudes Vegas Fulfillment Center
Attn Returns
Shipbob
Suite 103
3940 E Craig Rd
North Las Vegas NV 89030

Step5: Provide the tracking number to our customer service via email. Important! We can not properly receive your return without this information.

We will process a credit/refund for your returned product[s] as soon as the returned item is received. Original shipping charges will not be credited.

Contact Us
Please note that our fulfillment facility handles logistics and warehousing exclusively. For customer support, product inquiries, or to initiate a return, please contact our team directly at customerservice@miniware.com