Domestic Shipping within USA

• Free priority shipping for all US orders above $40 dollars.
• All orders are processed within 1-3 business days upon payment approval, excluding holidays.
• Estimated delivery date varies from 6-8 business days from order approval.
• Items ship from California (United States)
• Orders will be shipped to customer’s specified address. We are not responsible for items delivered to shipping addresses entered incorrectly.
• We are not responsible for lost or stolen merchandise incurred upon shipping.
• We do not ship to PO boxes.

International Shipping

We're delighted to announce that we now extend our shipping services to all European Union member countries. For more details, please visit https://miniware.eu/. 

Product Return Policy:

Please be aware that Miniware, just like other natural made non-plastic tableware, is durable but may crack if dropped/thrown onto a hard floor or microwaved improperly. For more Miniware care information please take a look here. 

• We will gladly provide a refund for unused products returned within 30 days of purchase.
• We are unable to accept returned items that have been used.
• We will replace an item if it was damaged or had a clear defect upon arrival.
• We will replace an item that had a hidden defect which appeared after usage up to 90 days. 
• Cracks and other damages from drops/throws are beyond our control and can not be replaced.  
• All shipping and insurance costs are non-refundable and are at the expense of the customer.
• If you received the wrong items, please contact customerservice@miniware.com within 7 days after delivery date.
• We are not responsible for any lost or stolen merchandise incurred upon return shipping.
• Refunds will be processed in the form in which payment was received.
• Please allow up to 10 days for refund processing.
• We reserve the right to refuse any returned item that does not meet our return policies.
• Gift Cards are non-refundable and not eligible for return or refund.
• All sale, clearance, and special promotion items are final sale.

PLEASE COMPLETE THE FOLLOWING STEPS FOR RETURN PROCESSING:

Step 1 : Print the Return Form and fill in the required information.

Step 2 : Repack the merchandise and enclose the completed Return Form.

Step 3 : Attach the completed Return Address Label to your package and send to us via the carrier of your choice.  

BONNSU will process a credit/refund for your returned product[s] as soon as the returned item is received. Original shipping charges will not be credited.

All returns should be sent to:

Contact Us

If you have any questions or concerns, please send an email to customerservice@miniware.com