Shipping & Returns

Domestic Shipping within USA

  • Free 1-3 days priority shipping for all US orders above $15 dollars.
  • All orders are processed within 1-3 business days upon payment approval, excluding holidays.
  • Items ship from Redwood City, California (United States) with an official invoice declaring the exact total of merchandise purchased in US dollars.
  • Orders will be shipped to customer’s specified address. We are not responsible for items delivered to shipping addresses entered incorrectly.
  • We are not responsible for lost or stolen merchandise incurred upon shipping.
  • We do not ship to PO boxes.

International Shipping

Sorry, we are not able to offer international shipping at this time.

Product Return Policy:

  • We will gladly provide a refund for unused products returned within 30 days of purchase.
  • We are unable to accept returned items that have been used.
  • All shipping and insurance costs are non-refundable and are at the expense of the customer.
  • If you received the wrong items, please contact hello@miniware.com within 7 days after delivery date.
  • We are not responsible for any lost or stolen merchandise incurred upon return shipping.
  • Refunds will be processed in the form in which payment was received.
  • Please allow up to 10 days for refund processing.
  • We reserve the right to refuse any returned item that does not meet our return policies.
  • All sale items are final.

PLEASE COMPLETE THE FOLLOWING STEPS FOR RETURN PROCESSING:

Step 1 : Print the Return Form and fill in the required information.

Step 2 : Repack the merchandise and enclose the completed Return Form.

Step 3 : Attach the completed Return Address Label to your package and send to us via the carrier of your choice.  

BONNSU will process a credit/refund for your returned product[s] as soon as the returned item is received. Original shipping charges will not be credited.

All returns should be sent to:

BONNSU ( Bonnsu. LLC), Miniware

c/o assembly 599 seaport Blvd

Redwood City CA 94063

United States

(415) 367-9996

Contact Us

If you have any questions or concerns, please send an email to hello@miniware.com.