Shipping & Returns

Domestic Shipping within USA

  • Free priority shipping for all US orders above $35 dollars.
  • All orders are processed within 1-3 business days upon payment approval, excluding holidays.
  • Items ship from California (United States)
  • Orders will be shipped to customer’s specified address. We are not responsible for items delivered to shipping addresses entered incorrectly.
  • We are not responsible for lost or stolen merchandise incurred upon shipping.
  • We do not ship to PO boxes.

International Shipping

Sorry, we are not able to offer international shipping at this time.

Product Return Policy:

Please be aware that Miniware, just like other natural made non-plastic tableware, is durable but may crack if dropped/thrown onto a hard floor or microwaved improperly. For more Miniware care information please take a look here

  • We will gladly provide a refund for unused products returned within 30 days of purchase.
  • We are unable to accept returned items that have been used.
  • We will replace an item if it was damaged or had a clear defect upon arrival.
  • We will replace an item that had a hidden defect which appeared after usage.
  • Cracks and other damages from drops/throws are beyond our control and can not be replaced.  
  • All shipping and insurance costs are non-refundable and are at the expense of the customer.
  • If you received the wrong items, please contact within 7 days after delivery date.
  • We are not responsible for any lost or stolen merchandise incurred upon return shipping.
  • Refunds will be processed in the form in which payment was received.
  • Please allow up to 10 days for refund processing.
  • We reserve the right to refuse any returned item that does not meet our return policies.
  • All sale items are final.


Step 1 : Print the Return Form and fill in the required information.

Step 2 : Repack the merchandise and enclose the completed Return Form.

Step 3 : Attach the completed Return Address Label to your package and send to us via the carrier of your choice.  

BONNSU will process a credit/refund for your returned product[s] as soon as the returned item is received. Original shipping charges will not be credited.

All returns should be sent to:

c/o Assembly Inc.
599 Seaport Blvd
Redwood City, CA 94063

Contact Us

If you have any questions or concerns, please send an email to

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